Traditions are like habits for things you don't do very often
While traditions are far from perfect, they help get us started as we figure out how to do everything from celebrating life to mourning death. Life »
Government services as a business
Many businesses are built on the premise of offering more customer centric versions of existing government services. For example, FedEx is intended to be faster and »
Make take out containers into an experience
At the end of the day, going out to eat is a form of entertainment. Restaurants may as well embrace this and turn even the most »
Opposite of success is mediocrity
People often consider success and failure to be antonyms. But, are they? If you never experiment, how can you expect to make progress? And if experiments »
3D art exhibits
Walking among hanging LEDs in a dark room with mirrors on every wall was a powerful immersive experience. As the lights changed around me to the »
Controlling the options
Often the act of controlling the options that people can choose between is more powerful than making the final decision. So, instead of spending energy jockeying »
Hold music as a service
I get frustrated when I'm forced to listen to a short smooth jazz clip on repeat when I call customer service. But, I put up with »
Who are you willing to leave the house for?
If someone you haven't seen in a while asks to meet up at the last minute, it's easy to make an excuse that you already have »
Check your tickets
It's embarrassing when I misread my tickets. Sadly, I've asked people to pick me up at the wrong airport, shown up on the wrong day, and »
Persuadables
Even as an open-minded person, it's likely that there are some issues where you're unpersuadable. For example, while I'm willing to listen to people explain why »