Phone etiquette when in a Lyft line
When on the bus or in a taxi by myself, I feel comfortable talking on the phone. But, for some reason when riding in a Lyft »
Analog anonymous feedback
No matter how hard digital forms try to convince me that they're anonymous, I never believe them. As a result, I omit the types of suggestions »
Read-Do versus Do-Confirm
There are two types of checklists: Read-Do and Do-Confirm. Read-Do checklists are like recipes where users read and complete each item before moving onto the next »
If it can't be written down easily, it may as well not have happened
When preparing for an interview or a performance review, remind yourself that if something can't be easily written down as you describe it, then it may »
Contract manufacturing has become like cloud computing
Large contract manufacturers like Foxconn in China allow companies like Apple to pay only for labor to produce a specified inventory. Tasks are continually subdivided so »
Irony of surprise parties
In business, surprises mean that there has been a breakdown in process. Often, these situations are followed by a retrospective to figure out how they can »
Margins on digital documents
Word processors typically default to 1" margins. Before when most documents were eventually going to printed this made sense, but increasingly documents are only consumed »
Image cloud
Slides containing more than a few images take a lot of work. Not only do the images need to be high resolution, but they also need »
Progress isn't linear
Progress is rarely consistent or predictable. Anyone who has spent time at the gym, running, or brainstorming ideas knows that progress comes in bursts. So, it's »
Mind maps
The more doodles I add to a mind map, the more useful it is in helping me understand how concepts fit together. Because mind maps explicitly »