Printed travel documents
Printed travel documents still work better than digital versions of the same documents. Physical boarding passes work more smoothly than scanning the QR code on my »
Controlling the options
Often the act of controlling the options that people can choose between is more powerful than making the final decision. So, instead of spending energy jockeying »
Hold music as a service
I get frustrated when I'm forced to listen to a short smooth jazz clip on repeat when I call customer service. But, I put up with »
Who are you willing to leave the house for?
If someone you haven't seen in a while asks to meet up at the last minute, it's easy to make an excuse that you already have »
Spam filter for social media
Instead of censoring users' activity, why don't social networks institute the equivalent of an email spam folder. I appreciate that companies are hiring people and writing »
Overloaded terms
The word "sanction" can mean either to give permission and to impose a penalty. Determining which of these opposite definitions is applicable is relatively »
Choose your ink
Consider buying a refillable pen and using ink that is a different color from the disposable pens that most people use. Because your writing will look »
Intuition pumps
Finding effective intuition pumps to help people understand your point of view can be tricky because what works well for one person, may fall flat with »
Virtual reality open houses
With increased hype around virtual reality open houses, I'm curious about the benefits for buyers and seller. While technologically they provide a better sense of space »
Check your tickets
It's embarrassing when I misread my tickets. Sadly, I've asked people to pick me up at the wrong airport, shown up on the wrong day, and »