The cost of inaction
While people actively discuss things that may go wrong when making a decision, they tend to neglect discussing the cost of putting off a decision or »
Complaints are a measure of engagement
Customer complaints are a sign that a product needs improvement. Sometimes that's because a product doesn't work, but other times it's because users are pushing the »
Why do we get embarrassed?
Embarrassment is a punishment that we impose on ourselves to prevent "socially unacceptable" behavior. The problem is that we each have our own definitions »
How should text be oriented on a vertical banner?
On vertical banners, text can be rendered so that letters are stacked on top of one another, read from top to bottom. But other times the »
Don't confuse complexity with value
When something is hard to explain, it's tempting to conclude that it must be valuable. While this is true sometimes, in general the ability to explain »
Mutual referral agreements
When building partnerships with businesses that offer complimentary products or services, it's beneficial to align incentives as much as possible. One way to do that is »
Drawing in sketchbooks out of order
Staring at a blank page in a new sketchbook is intimidating. Despite my best efforts, I tend to worry about whether a drawing will be " »
CyroSays - a podcast
I'm considering starting a podcast to explore how people end up taking different career paths. My hypothesis is that people limit their career options to what »
Standing up for yourself
We each tolerate different levels of discomfort and inconvenience to prevent others from being unhappy with us. Neither extreme makes sense. People who demonstrate little willingness »
Why businesses prefer unlimited PTO
An increasing number of businesses seem to be offering unlimited PTO policies to their employees. While this is typically marketed as a huge perk for employees, »