Default to using the name on my credit card
When I go to coffee shops, my interaction with the cashier usually goes something like this: I place my order. I'm told how much I owe. »
Simple mood tracking
Before going to work and at the end of the day, I've started tracking my mood. To keep things simple, I limit myself to three options: »
Managerial debt
Because confrontation can be uncomfortable, many managers procrastinate hard but necessary conversations with people they work with. While this trade-off makes life more pleasant in the »
"What do you think?"
Often when people ask, "What do you think?" they're looking for validation instead of soliciting a genuine opinion. For small things, like giving feedback »
Price and proposition simplification
Simplicity is a competitive strategy that often goes overlooked. There's a temptation to believe that because a process / idea is complicated, it must be valuable. But »
Talking about work in social settings
I've noticed that people, as working adults, are rarely interested in hearing about professional accomplishments in social settings in the same way that they tend to »
Security smell
In the same way that programmers talk about code smell, we know when we're doing things that may compromise the security of our data. We may »
Why confirmation matters
Web forms make it easy to collect information. They're particularly well-suited for surveys where individual submissions are less important than the overall corpus of data collected. »
Tell people they're right to convince them that they're wrong
No one likes being told they're wrong. So it's not surprising that when you do tell people that they're wrong, they often stop listening to what »
Charging by the day
As a freelancer doing creative work, it's important to protect your maker's schedule because doing even one hour of billable work has a disproportionate impact on »