Don't tell people how to do things
It's often hard for managers to resist the temptation to make people do things they way they would have. Unfortunately, even when well-intentioned, micromanagement is suffocating »
Scripting is the new typing
When typewriters were new, typing was a marketable skill that could land you a job. If the main difference between candidates was that one could type, »
What not to measure
When you're unsure how to improve a key performance indicator, it's best not to measure it. While metrics are a great way to focus energy on »
Offering feedback
It's hard to go with the flow when you're confident that your team's plan isn't going work. But, because offering your point of view without being »
The low point selfie
Here's a trick that outdoors leaders use: tell the group that you'll take a selfie when everyone agrees that it's the low point of the trip »
Be careful about what you call easy
When asking someone to do something, it's tempting to say, "this should be easy," if you want it to be done quickly. The implication »
Talking through feedback
Because I prefer processing audio information, I have a tendency to assume that others also prefer to talk about ideas instead of reading about them first »
Responding to criticism
It's natural to feel defensive when someone criticizes you or your work. But, as soon as you start offering explanations for why you feel your behavior »
Being transparent about executive decisions
Workplaces aren't democracies nor should they be. But, managers need to be judicious in deciding when to "vote their 51%" or they risk making »
Data products are anti-viral
Unlike social networks that become increasingly valuable when more people use them, data products become inherently less valuable when the underlying information becomes more widely available. »